13% below 4-week trend
Why is Jeddah Tahlia underperforming?
Jeddah Tahlia is underperforming because available clinical capacity is not converting into completed treatment. The largest controllable issues are Chair 3 under-utilisation, accepted treatment not being scheduled quickly enough, and a repeated claim-support workflow problem.
Revenue
SAR 708,000
-13% vs trend
Chair utilisation
69%
Group average 78.4%
Claims risk
SAR 46,200
14 exceptions
Governance
84%
9 records need review
Sitora branch diagnosis
Driver 1
Chair capacity gap
-SAR 52k
Chair 3 and Chair 5 together carry 47 unused clinical hours versus branch plan.
Driver 2
Accepted treatment delay
SAR 81.2k
19 accepted plans have no future appointment, 11 of them older than seven days.
Driver 3
Claims workflow
SAR 41.6k
11 claims share the same supporting-information exception pattern.
Driver 4
Record completion
9 records
Documentation completion is 84%; nine records currently require human review.
Recommended sequence: recover accepted treatment first, then address Chair 3 capacity and grouped claim exceptions.
Operating funnel
From available capacity to collected revenue
Clinical hours
812
Available this month
Completed visits
1194
Across all chairs
Cancellations + no-shows
125
Capacity lost
Collections
SAR 602,000
85% of production
Sitora causal view
Capacity
47 unused hrs
Conversion
SAR 81.2k unbooked
Claims
SAR 46.2k at risk
Governance
9 records
Executive action plan
Ordered by value and time-to-impact
1
Recover accepted treatment
SAR 81.2k
Owner: Patient coordination · target Today
2
Fix grouped claim exception
SAR 41.6k
Owner: Insurance team · target Today
3
Rebalance Chair 3 sessions
SAR 34k/mo
Owner: Branch manager · target 48h
4
Complete record queue
9 records
Owner: Clinical lead · target 48h